Carrier sourcing, load tracking, customer communication, and claims management — your AI operations team runs 24/7 without added headcount.
ROI: Reduces carrier booking time by 60–70%. Eliminates dispatcher overhead for routine status updates. Customer communication automation improves satisfaction scores and reduces inbound call volume by 30–40%.
Mission Control Snapshot
Your deployment includes specialized agents, defined handoffs, and a real-time operator view of current workflows.
What We Automate
These aren't generic workflows. Every automation below is built specifically for how Freight & Logistics businesses operate.
Your carrier development agent identifies new carriers on FMCSA databases and load boards, verifies insurance and authority, sends automated outreach to onboard new capacity, and manages the carrier qualification pipeline.
Includes
When a new load comes in, your operations agent searches your carrier network, contacts available carriers via automated outreach, collects rate quotes, presents options, and books the selected carrier with automated confirmation documentation.
Includes
Your customer communication agent provides real-time shipment status updates via SMS and email at key milestones — pickup confirmation, in-transit updates, delivery confirmation — without requiring dispatcher intervention.
Includes
Your BD agent scrapes import/export data and LinkedIn for shippers in target verticals, enriches logistics manager contacts, and runs personalized outreach sequences referencing their specific freight lanes and shipping volumes.
Includes
When a claim or delivery exception is reported, your operations agent immediately acknowledges the customer, collects documentation, notifies the carrier and insurance contacts, and manages the claims resolution process with status updates throughout.
Includes
AI Team Structure
Each agent has a defined role, specific capabilities, and clear success metrics — working in concert to cover your entire operation.
Sources and onboards new carriers. Verifies credentials. Manages the carrier relationship pipeline.
Handles load matching, carrier booking, and documentation. Manages load board posting and carrier communication.
Provides real-time shipment status updates to customers. Manages delivery confirmation and exception notifications.
Identifies and prospects new shippers. Manages RFP responses. Runs lane-specific outreach campaigns.
Handles all claims intake and documentation. Manages carrier and insurance communication. Tracks resolution status.
Agent Communication Flow
Integration Stack
Your AI workforce integrates with the platforms your Freight & Logistics business already runs on. No rip-and-replace required.
Need a custom integration? If your business runs on proprietary systems or internal tools, we build custom integrations to any API, webhook, or database. Talk to our engineering team →
Real Examples
Real-world prompts your agents process daily — automatically, 24/7.
"New load just booked — Dallas to Chicago, full truckload, dry van, must pick up tomorrow. Find available carriers and get rates."
"Shipment #TL-4892 was supposed to deliver this morning and we haven't had an update. Contact the driver and notify the customer."
"Pull our top 20 shippers by volume from Q4. Identify which ones don't have a dedicated rep and build outreach sequences."
Request a demo tailored to your industry. We'll show you real workflows, real integrations, and real outcomes from companies like yours.